Cancellation and Refunds

Cancelling

You can cancel at any moment from inside your account, without speaking to anyone and without giving a reason.

Cancellation takes effect at the end of the current billing period: access continues until the end of the month you paid for, and no further charge is made. We do not cut short access you have already paid for.

The trial period

The first week free. Cancelling before the first week ends means you are never charged at all.

Not cancelled by the end of the week — the first month is charged in full, with no refund.

Statutory cancellation rights

For a continuing transaction under Israel's Consumer Protection Law, a consumer may cancel at any time, and cancellation takes effect within three business days of notice (six days if sent by registered post).

A person with a disability, a senior citizen, or a new immigrant has an extended cancellation period of up to four months from the date of the transaction, where the transaction followed a conversation presenting the service.

Notice of cancellation can be given from inside your account, or by email to hello@octavaflow.com.

Refunds

If you did not start using the service in a month you were charged for, contact us and we will refund it in full.

If a fault on our side kept you from using the service for an extended period, we will refund the affected portion, without waiting to be asked.

If we changed the price and you did not want to continue, cancellation applies immediately and you will not be charged the new price.

Refunds are returned to the original payment method within 14 business days.

A charge that looks wrong

Send us the date and amount. We will investigate and reply within five business days, and if we got it wrong we will correct it and refund.